HP Support Assistant Installation Error: -2? (2024)

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  • HP Support Assistant Installation Error: -2?

HP Support Assistant Installation Error: -2?

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HP Support Assistant Installation Error: -2? (3)

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HP Support Assistant Installation Error: -2? (6)

Thankyou3

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‎10-08-202011:29 AM

HP Support Assistant Installation Error: -2? (7) HP Recommended

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Product: HP LAPTOP-H78QBAEH

Operating System: Microsoft Windows 10 (64-bit)

I have an HP Laptop model 17-by3xxx, system name LAPTOP-H78QBAEH, it's 64-bit and runs Windows 10.

I uninstalled HP Support Assistant as every time I opened it, I got an error message and it would close. I'm attempting to reinstall it, but when I do, the installation gets up to when it says "Completing the installation" and then gives me an error message saying "HP Support Assistant was not installed correctly. An error occurred during the installation: -2"

I don't think my previous version of HP Support Assistant is installed, as I've checked Apps and Features and have checked in Uninstall or Changr a Program. I haven't been able to find any error by the name of "-2" either. I've run the application as an administrator. I've restarted my computer. I've run a scan to see if anything was corrupted, and nothing showed up. So far, nothing has worked and I don't know what I'm doing wrong.

The only thing I can think of is that it's being blocked by something, and I have no idea what, unless the feature update version 2004 I've been having problems installing is blocking it? I was wondering if it wasn't allowing me to open HP Support Assistant before I uninstalled it, but I've been having so many problems installing it.

Any advice you might have would be highly appreciated. Thank you!

Tags (3)

  • Tags:
  • HP LAPTOP-H78QBAEH
  • HP Support Assistant
  • Microsoft Windows 10 (64-bit)

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30 people had the same question

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4 REPLIES 4

HP Support Assistant Installation Error: -2? (8)

HP Support Assistant Installation Error: -2? (9)Echo_Lake

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Retired

‎10-10-202002:54 PM

HP Support Assistant Installation Error: -2? (10) HP Recommended

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@Thankyou3

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help,I have a few troubleshooting steps we could try to fix the issue:

  1. In Windows, search for an openUninstall a program.

  2. On the Programs and Features window, selectHP Support Assistant, then clickUninstall.

    Figure: Uninstall HP Support Assistant

    HP Support Assistant Installation Error: -2? (11)
  3. ClickYeson the Programs and Features screen to confirm you want to uninstall HP Support Assistant.

    Figure: Uninstall confirmation

    HP Support Assistant Installation Error: -2? (12)
  4. Restart your computer to complete the process.

If the issue persists, follow next steps.

To resolve most HP Support Assistant issues by going toDownload HP Support Assistantto install the latest version.

If problems continue, go toTroubleshooting HP Support Assistant (Windows 10, 8, 7)to troubleshoot specific HP Support Assistant error messages and issues.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

1 person found this reply helpful

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HP Support Assistant Installation Error: -2? (13)

Humberto_Macedo

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‎11-08-202012:52 PM

HP Support Assistant Installation Error: -2? (14) HP Recommended

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If you can't uninstall HP Support Assistant do the follow:
- Right click on Windows Tool Bar;

- Click on Task Manager;

- Go to Services;

- Find all HP... services running;

- Right click on service;

- Stop all HP services;

- Close Task Manager;

- Install the latest version of the HP Support Assistant. Download here (https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html)

The HP Support Assistant will install and run normaly.
I hope to have help you.
Humberto Macedo.HP Support Assistant Installation Error: -2? (15)

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HP Support Assistant Installation Error: -2? (16)

Adolfo_Castro

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‎11-16-202002:43 AM

HP Support Assistant Installation Error: -2? (17) HP Recommended

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Thank you!

It works

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HP Support Assistant Installation Error: -2? (18)

vaibbhav_k

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‎11-28-202010:19 PM

HP Support Assistant Installation Error: -2? (19) HP Recommended

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You just have to do these steps and after that you can install the HP Support Assistant.

Task manager -> Services -> Stop all running HP services and you can install.

Tags (4)

  • Tags:
  • error -2
  • HP support assistant error -2
  • I did all the above and it still does not work
  • installation error -2

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HP Support Assistant Installation Error: -2? (20)

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HP Support Assistant Installation Error: -2? (21)

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    HP Support Assistant Installation Error: -2? (23)

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      '); $(dropdownContainer).append(DropdownList); //insert the custom container after the select tag dropdownContainer.insertAfter($('#'+actualElId)); //populate the list items populateDropdownList(actualElId, DropdownListId); //Populate the Dropdown Header Value valueReq = $('#'+actualElId).attr('valuereq') if(valueReq!=null && valueReq!="" ){ var valObtained = getParameterByName(valueReq)?getParameterByName(valueReq):getCCLC(valueReq); if(valObtained != null && valObtained != ''){ valObtained = valObtained.toLowerCase(); /*check if language dropdown and customize for cn-zh hk-zh or tw-zh */ if($(this).attr('valuereq')=="lc") { if( getCCLC("cc") == "cn" && valObtained == "zh"){ valObtained = "zh-hans"; // for china return chinese simplified } else if((getCCLC("cc") == "tw" || getCCLC("cc") == "hk") && valObtained == "zh"){ valObtained = "zh-hant"; // for taiwan and hongkong return chinese traditional } } } populateDropdownHeader(actualElId, valObtained); } else populateDropdownHeader(actualElId, "");};populateDropdownHeader = function(elId, val) {//set the dropdown Header Value to the first elem var firstVal = $($('#'+elId).children('option')[0]).html(); $('#'+elId+'_dd_headerValue').empty().append(firstVal); $('#'+elId+'_dd_headerValue').addClass('default'); //set the hidden dropdown value if(!$('#'+elId).children('option').eq(0).prop('disabled')) { $('#'+elId).val(0) } if(val!="" ) { var elem = ""; $('#'+elId+'_dd_list li.elem a span.value').each(function(){ if($(this).html()==val){ //set the dropdown Header Value to the found elem elem = $(this).parents('a').html() $('#'+elId+'_dd_headerValue').empty().append(elem); //set the hidden dropdown value $('#'+elId).val(val); } }); }};populateDropdownList = function(elId, listId) { $('#'+elId).children('option').each(function() { var listItem = $('

    • '); var listItemAnchor = $(''); var spanValue = $(''); var spanImgUrl = $(''); var spanSeoLabel = $(''); var spanRedirectUrl = $(''); var spanClazzType = $(''); var listData = $(this).html(); var dataValue = $(this).attr('value'); if( $(this).attr('hidden') ) { listItem.addClass('hide'); } $(listItemAnchor).append(listData); $(spanValue).append($(this).attr("value")); listItemAnchor.append(spanValue); if($(this).attr("imageurl")){ $(spanImgUrl).append($(this).attr("imageurl")); listItemAnchor.append(spanImgUrl); } if($(this).attr("seo-label")){ $(spanSeoLabel).append($(this).attr("seo-label")); listItemAnchor.append(spanSeoLabel); } if($(this).attr("redirectUrl")){ $(spanRedirectUrl).append($(this).attr("redirectUrl")); listItemAnchor.append(spanRedirectUrl); } if($(this).attr("clazzType")){ $(spanClazzType).append($(this).attr("clazzType")); listItemAnchor.append(spanClazzType); } $(listItem).append(listItemAnchor); $('#'+listId).append(listItem); });};attachClickHandler = function(elId) { $('#'+elId+'_dd').on('click', function(e){ e.stopPropagation(); if(!$(this).hasClass("disabled")) { $(this).toggleClass("open"); if($(this).hasClass("open")) { positionDropdown($(this).attr('id')); } } }); $(window).on("resize.customDropdown", function() { $(".open .dropdown-menu").each(function(){ positionDropdown($(this).parent().attr('id')); }); }); $(document).click(function (e) { e.stopPropagation(); if ($('#'+elId+'_dd').has(e.target).length === 0 && $('#'+elId+'_dd').hasClass('open')) { $('#'+elId+'_dd').removeClass("open"); } }); $('#'+elId+'_dd_list li').on('click', function(){ //set value in the hidden select tag //populate header value selValue = $(this).children('a').children('span.value').html(); $('#'+elId).val(selValue); populateDropdownHeader(elId, selValue); $('#'+elId).trigger('change'); //set focus to the main anchor tag $('#'+elId+'_dd_headerLink').focus(); });};positionDropdown = function(elId){ var diff = 0; var padding = 15; if( $("#"+elId).children(".dropdown-menu").outerWidth() >$("#"+elId).outerWidth() ) { diff = ($("#"+elId).outerWidth() - $("#"+elId).children(".dropdown-menu").outerWidth())/2; } $("#"+elId).children(".dropdown-menu").removeAttr("style"); overflowLeft = ($(window).width() - padding) - ( $("#"+elId).offset().left + diff + $("#"+elId).children(".dropdown-menu").outerWidth() ); overflowRight = ($("#"+elId).offset().left + diff - padding); if(overflowLeft < 0 && overflowRight < 0) { $("#"+elId).children(".dropdown-menu").css("max-width", "" + ($(window).width() - $("#"+elId).offset().left - padding ) + "px" ); diff = 0; } else if(overflowLeft < 0 ) { diff = diff + overflowLeft; } else if(overflowRight < 0) { diff = diff - overflowRight; } $("#"+elId).children(".dropdown-menu").css("left", diff + "px"); }attachKeyboardListeners = function(elId){ //keydown evets for esc/bcksp/tab $('#'+elId+'_dd').on('keydown', function(e) { if(e.keyCode == 8 || e.keyCode == 9 || e.keyCode == 27 ){ //if the user hits backspace, esc, or tab it should close the dropdown if($(this).hasClass('open')){ e.preventDefault(); e.stopPropagation();//to prevent popups from closing $(this).removeClass('open'); } } if(e.keyCode == 13 && !$(this).hasClass('open') ){ $(this).addClass('open') } }); //keypress events for typeahead $('#'+elId+'_dd').on('keypress', function(e) { if(e.keyCode != 37 || e.keyCode != 38 || e.keyCode != 39 || e.keyCode != 40){ key = String.fromCharCode(e.charCode != null ? e.charCode : e.keyCode); clearTimeout(timeOutResetLetters); timeOutResetLetters = setTimeout(function(){ letterPressed = []; },500); letterPressed.push(key); if(getTyped() == letterPressed.join('')){ setTyped(letterPressed.join('')); setCounter(getCounter()+1); } else{ setCounter(1); setTyped(letterPressed.join('')); } typeahead(letterPressed.join(''), this); } }); //To handle typeahed for more than once $('#'+elId+'_dd').on('blur', function(e) { setCounter(1); setTyped(''); }); $('#'+elId+'_dd ul > li').on('mouseover', function(e) { setTypeAhead(this); });};typeahead = function(what, elem){ var els = $('#'+$(elem).attr('id')+' .elem').filter(function(index) { return $(this).children('a').html().toLowerCase().search(what) == 0; }); var index = (typeAheadCounter - 1) % els.length; if(els && els.length > 0 && els[index] && els[index].childNodes[0]){ els[index].childNodes[0].focus(); }}setTypeAhead = function(el){ var hoveredEl = $(el); var hoveredChar = hoveredEl.children('a').html().toLowerCase().split('<')[0][0]; setTyped(hoveredChar); setCounter(0); /* var i = 1; //TODO: revisit for mouse hover logic var els = hoveredEl.parent().children('.elem').filter(function(index) { return $(this).children('a').html().toLowerCase().search(hoveredChar) == 0; }); while(i < els.length){ console.log(hoveredEl+' == '+els); if(hoveredEl == els[i-1]){ setCounter(i); console.log(hoveredChar+', '+i); } i+=1; } */ }var letterPressed = [];var timeOutResetLetters = null;var typeAheadCounter = 1;var typeAheadText = '';function setCounter(val) { typeAheadCounter = val;}function getCounter() { return typeAheadCounter;}function setTyped(val) { typeAheadText = val;}function getTyped() { return typeAheadText;}getSelectedData = function(opt,elID) { var elem = $('#'+elID+'_dd_headerValue'); if(opt=='value'){ return $(elem).children('span.value').html(); } if(opt=='imgurl'){ return $(elem).children('span.imgurl').html(); } if(opt=='seoLabel'){ return $(elem).children('span.seoLabel').html(); } if(opt=='redirectUrl'){ return $(elem).children('span.redirectUrl').html(); } if(opt=='clazzType'){ return $(elem).children('span.clazzType').html(); }}attachChangeListener = function(elId){ $('#'+elId).on('change',function(){ var currentValue = $(this).val(); populateDropdownHeader(elId, currentValue); if(($('#'+elId).hasClass('disabled') || $('#'+elId).prop('disabled')) && !$('#'+elId+'_dd').hasClass('disabled')) { $('#'+elId+'_dd').addClass('disabled'); } else if ((!$('#'+elId).hasClass('disabled') && !$('#'+elId).prop('disabled')) && $('#'+elId+'_dd').hasClass('disabled')) { $('#'+elId+'_dd').removeClass('disabled'); } });}$(document).ready(function() { $("body.PostPage select, body.EditPage select, body.ReplyPage select").addClass("hpStyleDropdown"); getHpStyleDropdown(); /* Workaround for jQuery 'trigger' not launching the event handler inside the closure (LITHIUM.MessageEditorForm.BoardChooser) */ var changeTriggered = false; $('body.PostPage #lia-board, body.ForumPage #sortthreads').on('change', function() { if(!changeTriggered) { changeTriggered = true; $(this)[0].dispatchEvent(new Event("change")); setTimeout(function(){ changeTriggered = false; },100) } }); $('body.PostPage #no-product, body.ReplyPage #no-product, body.EditPage #no-product').on('change', function() { $("#s-products").trigger("change"); });});

    • HP Support Assistant Installation Error: -2? (2024)
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