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Soo9
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08-17-202401:25 PM
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Product: HP EliteBook 845 14 inch G11 Notebook PC (8R633AV)
Is there an way to contact a "real" HP contact by email?
on homepage and HP support assistant app, I can not find anything to contact them. I faced a endless and meaningless click-hellgate. As I remember correctly, it was not like this even last year.
What's going on to them?
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I have the same question
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BeemerBiker
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08-17-202402:12 PM - edited 08-17-202402:13 PM
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If not in warranty the rep may or may not help. Depends on the policy in your country and how the rep feels. To activate windows 7 for free on an old system I went through 3 microsoft reps.
use google translate and post problem here if out of warranty
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
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problem please mark this as a solution so others can find it
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IT_WinSec
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08-19-202408:12 AM - edited 08-19-202408:14 AM
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You need to visit https://support.hp.com/de-de/contact
and enter the Serial Number (S/N) of your device to see the support options.
You might also login with HP account.
The process is relatively quick, takes less than 2-3 minutes.
Based on the SN of the device, you will see support options such as telephone, web chat, WhatsApp, online ticket creation, etc
Once you have a case ID created, you can then communicate with HP via email, phone, etc. You will receive an email with the ticket ID and after that you can Reply or Reply All to the mail chain. The team/agent/engineer assigned on the case will receive your email(s).
Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
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